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RETURN & CANCELLATION POLICY

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Return Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased. And post verification of the defect by the service team over a video call with the customer.

 

HOW DO I RETURN?

1. Call customer care to log a return request.

2. If repairing is possible on site, technicians will visit and resolve the issue.

3. If repairing is not possible even after a technician visit, a replacement will be initiated within 10 working days.

Return & Replacement Window - A return request needs to be placed within 10 working days of delivery of the order at your address.

Return & Replacement Reasons–

We are committed to ensure the delivery of best quality products to you. However in case of any issue with the product, we will ensure timely resolution within our policy framework.

We guarantee a full refund/replacement for all orders that fall under the following categories:

 Cancellation before shipment – We respect your choice. We will ensure a full refund for any cancellations made prior to shipment.

 Product out of stock but billed–For products that are no longer in stock, we provide a full refund to keep your shopping experience hassle free.

 Wrong product received –in case you have received a different product other than what you had placed an order for, we will be issuing a replacement unit.

 Dead/defective on Arrival -for products which are dead/defective while receiving and are not repairable by our customer care, we will issue a replacement unit on receiving the defective item.

Exclusions Return & Replacement:

• Products you deem no longer in need.

• Products that have already been used or installed.

• Products that have been tampered by any unauthorized technician opens and tries to repair the product within the period of replacement.

• If repair or replacement of the product is possible by our customer care.

• Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, colour shade difference etc.

• Packaging not impacting the product structure or performance do not qualify for returns.

• If the request is outside return window

• If the product is not defective on arrival

 

10 DAYS RETURN POLICY

Product should be bought from www.zozobaa.in store only.

Customer needs to provide Invoice for the same product.

Product return won't be accepted if it has exceeded 10 days than date of delivery.

Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.

Please note : ZoZoBaa  Feeding bottles, Sippers, Feeding Spoons, are non returnable products due to hygiene clause.

 

Return and Replacement Process –

Raise a return request to our Consumer Care Team at 9406832203 (Between 10.30 AM - 6.30 PM). (In any case if we are unable to receive your call we will callback you within 12 Hours), or email at contact@seventhskystore.com. Our consumer care executive are available Monday to Saturday 10:30 am to 06:30 pm except on public holidays

Once your request has been logged with us, our authorized service representative will contact you within 24-48 hours to assess the issue.

In case the product is repairable: The service representative will resolve the issue. In case new spare parts are required for repair, to be arranged by a service representative at no additional cost to you.

Pick up for Replacement –

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 -5 working days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

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YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel your order before the order shipped without any questions asked with the help of customer care team. Once your order is shipped we can't cancel it. In case your order is shipped and you still want to cancel, you must inform us of your decision by email or call. You can also refuse the delivery. For prepaid order; refund will be initiated after the product is received back in our hub.

 

ARE THERE ANY CHARGES FOR RETURN?

There are no charges for return

Original shipping charges are non-refundable

(Return Shipping charges are applicable in some cases)

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HOW SOON WILL I GET MY REFUND?

Once your return Request is received. Our Return Team inspects the returned product, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5-7 working days.